Hamilton’s leading IT firm, IT Partners, steers marketing activity in right direction with HGB.

Marketing IT services requires a unique skillset and as IT Partners discovered, not all companies have the right mix. Using specialist agencies for content and design resulted in a lack of cohesion and cost without value for the Hamilton-based IT provider. However, the organisation’s marketing initiatives have been successfully refocused since teaming up with marketing consultancy, HGB.

IT Partners provides IT support and services to businesses throughout the Waikato. Working in partnership with their clients, the team takes a whole business view, fitting technology and solutions around the needs of an organisation to increase profitability and add value to internal and external processes.

The Challenges

As a company, IT Partners was in a fortunate position. Much of their business came via word of mouth, but the IT organisation was also aware of the need for effective marketing activity to widen their client base.

Managing Director, Andrew Johnson, admits their marketing approach was ad hoc. “We had tried multiple companies without much success,” he says. “We had one company writing the content and the other doing the graphic design.”

This brought with it frustrations for all parties involved. “There was no cohesion between the two companies, leaving the whole process fragmented,” Andrew recalls. “Furthermore, it was a case of cost without value. We were getting expensive designs that weren’t practical and materials that didn’t add a lot of value.”

  • “HGB care about getting to know us and truly understand the unique personality of our business.”

    Andrew Johnson, Managing Director, IT Partners

The Solutions

IT Partners knew of HGB via its partner company, Lightwire. “HGB had already done some very successful work for Lightwire, so it was a no brainer to get them on board to help keep our marketing moving in the right direction,” says Andrew.

“HGB really helped us focus on the direction our marketing needed to take by helping us get the basics right. By defining who we are, our values and what we stand for we are now able to focus on the parts that are most important to us right now, and which are in line with our overall strategy.

“We now have one company taking care of all of our marketing needs which means we have consistency in the messaging and design as well as a more planned approach,” Andrew says.

  • “We now have one company taking care of all of our marketing needs which means we have consistency in the messaging and design as well as a more planned approach.”

    Andrew Johnson, Managing Director, IT Partners

The Results

The relationship between IT Partners and HGB works well because both parties are aware of, and respect, each other’s strengths. “It is clear that Jacqui and Kylie have our best interests at heart. They give their unbiased professional opinion and advice without trying to force anything on us, but we listen to their recommendations because we value their professional yet natural approach.

“HGB care about getting to know IT Partners and truly understand the unique personality of our business,” says Andrew. “We’ve now got great design backed by results and integrated content and graphic design. HGB’s growing range of services means they are a one-stop shop.”

While IT Partners may have had an unsettled start into the world of marketing, the company’s bold decision to turn over all marketing activities to HGB has allowed them to finally breathe easy knowing their marketing collateral is coherent and, most importantly, effective.

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